Request Service

Facilities Work Request Form

Submit a Work Request using the College help desk if you need something cleaned, repaired, installed, moved, replaced, or for key requests. Work Requests are processed for all maintenance, grounds, and custodial needs.

Facilities Use and Set-Up Requests

In most cases, special set-up arrangements for EVENTS and MEETINGS are scheduled through Facilities at x3538 with a completed Building/Facilities Use Application submitted to Facilities a minimum of 10 days, and no more than 30 days in advance. This form does not confirm your room reservation. Please confirm contact with the Campus Facilities Scheduler at x3538 before continuing your own scheduling and confirmations.  Accompanying all requests for facilities use will be a hardcopy drawing, provided by the requester, which shows exactly how the meeting set-up is to be laid-out.

Questions and Answers for Our Customers

1. Q: How do I submit a Service Request to Physical Facilities?
   A: Complete a Physical Facilities Service Request form, available through the College Web site using “Track-It” work order system.  Anyone with computer access can submit a work order.
   
   
2. Q: What should I ask for in the request?
   A: The request should be brief, yet specific. For example: rather than requesting a repair to a sink, state the faucet is dripping or the drain is plugged. No suggested maintenance actions are needed, only the specific problem and location. 
   
   
3. Q: Where does the request go then?
   A: The request is sent electronically to the department responsible for the repair action.
   
   
4. Q: What kind of work will the area maintenance person perform?
   A: Generally, the area maintenance person will perform tasks up to semi-difficult plumbing, electrical, and structural. More complex work is contracted out.
   
   
5. Q: How long should I expect to wait for a repair?
   A: Normal work requests should be acted upon within one to five days depending upon the workload of the maintenance person and priority of the problem. Emergency requests should be reported immediately to Facilities, using Security if needed, and will receive immediate action.  Most semi-important issues are addressed within 72 hours.
   
   
6. Q: What if repairs are not made in a reasonable time frame?
   A: When a request is turned in through Track-It, the requester receives a confirmation e-mail.  If repairs are not made in a timely manner; using this e-mail source, contact Facilities and ask for status of your request.
   
   
7. Q: What about re-keys and key requests?
   A: Only supervisors and managers can request and approve keys for individuals.  This must be done in writing.  Once approved, the individual must come to the Facilities office and sign for the key.  Lost keys can result in delays before replacement is accomplished and possible charges/fees.