Once you log in, use the
SMARTHINKING Student Handbook for tips on navigating the
website and using the service.
Having
Problems?
Review these
trouble-shooting tips as a first step toward resolving your
problems.
-
Make
sure that your browser is set up to allow cookies and pop-up
windows. SMARTHINKING uses both of these.
-
Make
sure that you have Java installed and Javascript enabled. If you
need to install Java, go to http://www.java.com, and follow the
instructions for the free download.
-
Make
sure that you have Active X enabled if you are using Internet
Explorer as your browser.
-
Make
sure that you have FlashÔ
version
7.0.19+of for Windows or 7.0.24+ for Mac OS X installed. If you
need to install FlashÔ,
go to http://www.macromedia.com, and follow the
instructions for the free download.
Still
having problems? The
SMARTHINKING Technical Support team is available to assist you. The
Customer
Support section of the SMARTHINKING site can answer any
questions you may have about using the service. First check the
information in the FAQ, but if you still need help, you can call or
email SMARTHINKING support:
-
Call
SMARTHINKING customer support toll-free: (888) 430-7429, ext.
1 Monday - Friday 8:00 AM - 6:00 PM EST
-
Email us
at support@SMARTHINKING.com, and someone
will respond to you within 24-48 hours. P 888.430.7429 ext.
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