Distance Learning access page http://www.lscc.edu/dl

• Nightly, XML is run for courses connected to LSCC hosted servers to verify all student activity in Banner, which may result in drops, additions, and withdrawals authorized by Academic Affairs Division or Student Services Divisions: non-payment, financial aid assistance, registrar verification, student LOIS changes are just a few examples of why students may be added, dropped, or withdrawn from courses and not immediately in Blackboard access.
• Instructors do not self-populate courses connected to LSCC hosted servers, since the courses are just like seated courses and LOIS/Banner regulates who is authorized to attend a course through the registration process.
• If instructors have chosen to use a platform other than Blackboard use, they are also bound by the authorization of students based solely on LOIS/Banner verification. Having a student self-register is not best practice because any student can buy a text and code to enter a course hosted by a publisher platform.

• Instructors provide their e-mail and other contact information for DL students via their LSCC web page and syllabus.
• Instructors are to be contacted first by students when students have course access or content problems. LSCC distance learning Help Desk is not available for students concerning faculty course deadlines, submission of work or leaving faculty messages.
• Each instructor has protocols for course orientation, calendar, grant/deny access, assignments and tests in the syllabus available at the LSCC faculty web pages http://www.lscc.edu/faculty/.
• A best practice is to have student contact requests responded within twenty-four hours. Resolution of issues may take longer than 24 hours if details are not complete with the initial contact: Course name, number and CRN should accompany all requests to instructors or helpdesk with the student using LakerMail http://www.lscc.edu/email.

• On the LSCC DL web page, an issue which an instructor believes is not directly connected to a specific course development, a help desk request may be made directly through the link labeled Help Desk on http://www.lscc.edu/dl .
• Support staff or the instructor may fill out the form. Whoever fills out the form will be the person considered as the primary contact.
• If the issue is about the instructor’s development of the course and expected to be handled because an instructor has had design assistance previously, the work order will be sent to the instructor to handle the issue.
• Resolution of issues may take longer than 24 hours if details are not complete within two working days from the initial work order: Course name, number and CRN should accompany all requests to Director, Distance Learning Programs - busboomj@lscc.edu.